Customer Support Center
Luxx Curves Shipping Policy v.2022
Please allow 1-2 days for your order to be processed for shipping. Order processing takes place during normal business hours, Monday through Friday. We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. We aren't perfect.
We ship Luxx Curves products domestically and to a select number of international destinations. Shipping times depend on your location in the USA, Canada, and the UK. If you live down the street from us in Jacksonville Florida, you'll get it faster than if you live in Hawaii. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.
If a package can't be delivered due to an error entering your shipping address, Luxx Curves is not responsible for any additional fees that may incur in order to reroute or reship the package.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence or the country in which the package is shipped and received. Luxx Curves is not responsible for any packages held by international customs agencies and it is not the responsibility of Luxx Curves to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Luxx Curves is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of. If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
Should Luxx Curves mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Luxx Curves is not responsible for any additional fees that may incur in order to reroute or reship the package.
You will receive a shipment confirmation email with a tracking link once your package ships. If you do not enter an email when you place your order you will need to contact customer service to receive tracking updates.
If your tracking number shows that the package has been delivered but you have not received it, you will need to contact the carrier before contacting customer service. We will not be able to reship an item until you have personally verified the package has been lost by the carrier. We can not do this for you.
We're not hiding anything, our return policy is strict due to the nature of our products. We only offer returns for store credit for our waist trainers. Butt lifters, extenders, body gloves apparel and underwear are non-refundable for sanitary purposes.
There are NO cash or credit refunds, but we will work with you to get you the correct product you ordered if there were issues with what you receive such as damaged goods, or we've sent you the wrong item.
If you do not follow the return policy and you send us a product back this is not in its original condition we will dispose of the product and you will not receive a refund. Please note we cannot make any changes on the order once it is placed.
Once an order is placed we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.
Body Gloves, Butt lifters, extenders, back shaper, postpartum belly wrap and underwear are final sale. No returns or exchanges for sanitary purposes.
In order to be eligible for a return for your waist trainer, you will have to send us a picture showing the reason why you'd like to return the item. You must have also contacted our sizing consultants prior to purchase. We offer a FREE sizing service to help ensure you get the best fit with our products. The size chart is as accurate as can be, but us women are not a one size fits all. We all have different body SHAPES and the size chart cannot determine your shape.
All you have to do is take your torso and waist measurements as demonstrated in the video on the size chart page. Take a photo of the front of your stomach and the side (face does not need to be included) and contact us along with which waist trainer you’d like to purchase. Our sizing experts will get back to you with a sizing recommendation.
If your sizing consultant recommended a size to you that is not accurate (waist trainer doesn’t fit) then you are eligible for a return for store credit.If you believe you have received a defective product please contact us for help.
Initial shipping costs are non-refundable. All non-waist trainer products are final sale. Product must be returned within 30 days of purchase. See product condition requirements for returns. There is no warranty on any of our products. How long our waist trainers will last differs from person to person and greatly depend on usage and care.
Our waist trainers typically last 2.5 months with daily use.
Note: You will be responsible for paying all shipping costs and brokerage-related to the exchange of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your store credit.
REQUIREMENTS FOR RETURNS WITHIN USA
Returns of waist trainers are subject to quality approval and inspection at our warehouse personnel. If the products condition does not meet the requirements below, the store credit will not be provided. Please take extra care to inspect and test all returned items to ensure these requirements:
- No animal or pet hair
- No stretch marks or permanent wrinkles on items
- No deodorant stains
- No broken hooks
- All tags attached
- All original marketing materials included
- No smells other than natural product odors
- Original packaging should be intact, NOT damaged
- Within 30 days of the original purchase date
- Cannot be included in our 25 - 50% off sale
NOTE that we inspect each and every return and if your product is not in mint condition we will take photos of the product receive and send them to you for proof. You will not receive store credit for products returned not in mint condition.
Once you mail the item to us and our team will inspect the product(s) to ensure perfect condition. Please allow us up to 5 business days to process your return once the product has reached our facility. If the item adheres to our exchange guidelines we will issue you store credit.